Customer Guide
Customers use the website to request services, track requests, read the blog, or contact the team.
Browse Services
- Open the services page.
- Choose the required main or sub service.
- Review the description and approximate price if available.
Request a Service
- Open the request service page.
- Fill name, phone, WhatsApp, email, and service type.
- Add clear request details, then submit the form.
- After submission, a request number is created for tracking.
Track a Request
- Open the tracking page.
- Enter the request number, for example REQ-20260502-00001.
- View the request status: new, in progress, waiting customer, completed, or cancelled.
Admin Guide
Admins manage website content, requests, customers, invoices, payments, expenses, users, and reports.
Dashboard
- Review latest service requests.
- Monitor customers, payments, and expenses.
- Open requests requiring follow-up.
Service Requests
- Open a request and review customer/service details.
- Update status and priority.
- Assign a partner or agent when needed.
- Create an invoice linked to the request.
Customers
- Add or edit customer details.
- Review customer requests.
- View customer statement.
Services
- Create main or sub services.
- Enter Arabic and English names.
- Set price, sorting, and active status.
Blog
- Add a new post with a required cover photo.
- Write title and content in Arabic and English.
- Choose category and whether it is featured/published.
Invoices & Payments
- Create invoices with items, VAT, and discount.
- Record payments against invoices.
- Print invoices and receipts.
Expenses & Reports
- Record company expenses by category.
- Print expense vouchers.
- View profit and loss reports by date range.
Users & Settings
- Add users and set roles.
- Set partner commission settings.
- Update website, bank, and contact details.
